Healing House Residential Advocate

Healing House

Position Summary: Provide direct resident services using the trauma-informed model to survivors of domestic violence.

Hours: As assigned, forty-hours (40) weekly, varying schedule, weekends and holidays are required.

Reports to: Healing House Manager

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Starting Salary: $14.00/hr.

Essential Duties:

Direct Client Services:
  • Support residents with navigating local resources.
  • Monitor and answer the 24-hour Crisis Hotline.
  • Provide crisis intervention, support, and referrals that support client’s self-identified goals.
  • Ensures a safe and welcoming shelter environment by maintaining the physical space and using conflict resolution skills when necessary.
  • Distribute food, clothing, and personal items.
  • Transport residents to and from appointments, school and other approved destination.
  • Mediate resident conflicts using motivational interviewing skills.
  • Provide all services in an empathic manner, using the principles of trauma-informed care.
Shelter Upkeep:
  • Report promptly all safety and maintenance-related concerns using an online work order system.
  • Complete cleaning duties, including sweeping and moping, dusting, making beds, gathering bedding and other necessary items in preparing rooms for residential clients.
Administrative Duties:
  • Complete all required documentation and paperwork in a timely and through manner, including billing, case notes, and critical incident reports.
  • Maintain and accurate record of residents in shelter and services accessed, using a variety of electronic tools.
Training:
  • Attend staff meetings and in-service training, as scheduled.
  • Ongoing professional development including keeping abreast of recent trends and developments regarding domestic violence and advocacy as they pertain to the clients accessing La Casa, Inc. services.
  • Attend seminars and training approved by supervisor.
Additional Duties:      
  • Ability to drive agency vehicle on a daily basis.
  • Other duties as assigned.
Expectations:
  • Promote excellent internal and external customer service at all times.
  • Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
  • Assist donors with unloading items into carts and pushing carts to outside donations area when needed.
  • Pick up bags or boxes of donations from outside front area or lobby area to maintain clear paths.
  • Aptitude for working with people and supporting those experiencing crises; strong problem- solving abilities; ability to support others without judgement.
  • Maintain strict confidentiality per agency policy, and federal requirements.
  • Demonstrate positive role-model leadership and work cooperatively with others.
  • Model respect, understanding and appreciation for all people.
  • Exhibit skills in comprehending, interpreting and supporting the organization.
  • Ability to succeed in and contribute to a team environment.
  • Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
  • Ability to communicate effectively with others.
  • Ability to work independently.

Qualifications:

  • Education:  High School Diploma or equivalent is required.
  • Experience:  A minimum of one (1) year full-time (can be volunteer or paid) experience in a service position working directly with the public. 
  • Substitution of education/experience: Is allowed on a one for one year basis.
  • Language: Bilingual in Spanish/English is highly desirable.
  • Licenses/Certifications: Valid driver’s license and satisfactory driving record. Current CPR Certification.
  • Working Environment: Work is performed primarily indoors.  Work requires frequent bending, lifting, kneeling, standing/walking.  Lifting up to 50 lbs. regularly and pushing and pulling heavy furniture and other equipment. Employee will be exposed to harsh chemicals and must wear PPE including safety goggles, ear protection and gloves at all times.  When working indoors work environment is temperature controlled, when working outdoors, driving clients to/from appointments or running work related errands is subject to various weather conditions including extreme heat.
  • Other: Post-offer drug/alcohol screen, TB test and background check. Must have current COVID-19 vaccination record or qualified exemption prior to hire.
  • Warm, empathetic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.
Job Category: Residential Advocate
Job Type: Full Time
Job Location: Deming
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© 2022 La Casa Inc.

We welcome all survivors of domestic violence. La Casa, Inc. does not discriminate on the basis of race, religion, national origin, gender, age, gender identity, sexual orientation, marital status, mental or physical ability, citizenship, or primary language.

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