South Valley

Position Summary: Perform open/close of office, front reception and administrative duties and perform intakes, crisis intervention counseling, and necessary data entry, file maintenance for all scheduled and walk-in clients of the South Valley Program. 

Hours: Primarily 8:15 am-5:30 pm Monday-Friday, some evenings and weekends occasionally

Reports to: South Valley Operations Manager 

Condition of Employment: Full-Time, Grant Funded Contingent upon funding

Starting Salary: $13.50 hr. Depending upon education and experience

Essential Duties:

• Cover front desk, take messages, donations and schedule new clients as needed.
• Meet with all new clients of the South Valley Program to perform initial intakes including screening and explanation of paperwork and services available.
• Provide initial information, advocacy, support and referral to clients in order to stabilize immediate situation.
• Respond to service assessments via phone and walk-in clients, including providing crisis intervention, education, and assistance with petitions for order of protection.
• Complete necessary paperwork, refer client to case manager or domestic violence advocate, enter initial identifying information into data base, and complete closure paperwork and data entry.
• Courteously and immediately greet and assist clients and public.
• Give general information on La Casa, Inc. programs and services.
• Schedule client appointments and follow-ups with case manager and program staff and provide reminders to clients of appointments.
• Keep respective staff abreast of cancellations and reschedules.
• Provide assistance to staff as requested.
• Perform minor cleaning duties to maintain safety and attractive appearance of the facility.
• Provide all services in an empathic manner, providing guidance, motivation and encouragement according to trauma informed guided principles.
• Assist with maintenance of reporting requirements for department as needed.
• Maintain supply of needed client forms.
• Document daily client activity into data entry system.
• Receive internal referrals and maintain the South Valley client list.

Administrative Duties:

• Complete necessary paperwork, refer client to case manager or domestic violence advocate, enter initial identifying information into data base, and complete closure paperwork and data entry.
• Maintain compliance with funder requirements in delivering services and completing all required documentation and maintaining organized and completed client files.
• Operate telephone system and assist clients with faxing/scanning/e-mailing of paperwork.
• Check clients in for appointments and provide client with required paperwork.
• Take minutes for program meetings.
• Sort and distribute mail.
• Provide survey link to clients and assist with technology access to survey.
• Have visitors sign confidentiality statement.
• Enter data into database regarding all incoming donations.
• Generate thank-you letters for cash and in-kind donations.
• Provide administrative support to South Valley Operations Manager.
• Maintain accurate files and keep all paperwork filed timely.
• Maintain necessary office supplies, and complete monthly Sam’s orders.

Training:

• Attend staff meetings and in-service trainings.
• Stay current on best practices when working with domestic violence victims and offenders assuring that services reflect those practices.
• Attend seminars and trainings approved by supervisor

Additional Duties:

• Ability to drive agency vehicle on a daily basis.
• Assist in receiving donated clothing, furniture and other items by helping unload donations when available.
• Issue donation receipts to donors.
• Assist with educational presentations on domestic violence issues withing the community as well as assist with tabling’s and other specialized trainings.
• Monitor cameras periodically.
• Other duties as assigned.

Expectations:

• Promote excellent internal and external customer service at all times.
• Follow all safety rules and guidelines and maintain a neat, safe, organized workspace.
• Aptitude for dealing with people; strong problem solving abilities; emotional identification with others.
• Maintain strict confidentiality per agency policy.
• Demonstrate positive role-model leadership and work cooperatively with others.
• Model respect, understanding and appreciation for all people.
• Exhibit skills in comprehending, interpreting and supporting the organization.
• Ability to succeed in and contribute to a team environment.
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
• Ability to communicate effectively with others.
• Ability to work independently.

Qualifications

• Education:  High School Diploma or GED required.
• Experience:  A minimum of two (2) years full-time (can be volunteer or paid) administrative including front desk reception experience. Prior experience in domestic violence field is preferred. 
• Substitution of education/experience: NONE.
• Language: Bilingual in English/Spanish is required to effectively communicate with mono-lingual clients.
• Licenses/Certifications: Valid driver’s license and satisfactory driving record. Current CPR Certification.
• Insurance Requirements: Must be at least 25 years of age per agency driving policy.
• Other: Post-offer drug/alcohol screen, TB test, background check. Current COVID vaccination record or qualified exemption from vaccine required prior to hire.
• Warm, empathetic, and non-judgmental with demonstrated ability to maintain healthy boundaries with clients and staff.