Hours: 8am-5pm, some flexible hours
Condition of Employment: Full-Time; Contingent upon funding
Responsibilities: Will administer all aspects of the organization’s volunteer program including recruiting, screening, training, and supervising volunteers in the Dona Ana and Luna County region.
Recruitment Strategy and Planning
- Work with program staff to develop a long-term strategy for recruiting volunteers based on need.
- Build and recruit committee that actively engages current volunteers, community leaders, board of director members, and staff to assist with recruitment of prospective volunteers.
- Create and develop sustainable and manageable internal systems for efficient and informative prospecting, onboarding, and tracking of volunteers at each site.
- Develop an always available approach to recruitment that leverages technology such as automation, live chat, chatbots etc, easy to follow informational videos and FAQ pages.
- Participate in presentations put together by the Outreach department to prospective organizations, companies, faith-based groups, and schools to relay our mission and volunteer recruitment opportunities.
- Attend community-based events alongside with our Outreach Department to recruit and educate volunteers prospective responsibilities, the organization’s mission, and any upcoming events in need of volunteers.
- Design formal or informal activities to recognize the contributions of volunteers to the organization.
Data Analysis
- Consistently analyze, interpret, and report data, trends, challenges, and opportunities that affect the recruitment strategy.
- Work with the CEO to track volunteer and recruitment activity.
- Maintain volunteer database and record keeping of volunteer information and hours.
- Interpret and maintain data to properly keep track of unique trends that can affect processes and recruitment strategies, and suggest strategic improvements.
- Proactively review recruitment activity daily, summarize and report-out weekly, and demonstrate progress toward goals monthly.
Team Management
- Work collaboratively with directors to determine volunteer needs within their departments/programs and assign volunteers that most closely match needs to ensure positive volunteer experiences and good internal customer service.
- Schedules, coordinates, and assigns volunteers to appropriate departments, supervisors, and/or mentors.
- Recruits volunteer staff to fit these roles using a variety of resources and techniques.
- Serve as the leading point of the recruitment team, to encourage collaboration and consistent communication between all parties and offices.
- Gathers information about each volunteer’s skills, availability, and goals; matches volunteers with appropriate opportunities based on this data.
- Ensure the recruitment team has the tools and resources they need to be successful in their roles.
- Regularly communicates with volunteers to ensure placement is a good fit for individual’s skills and goals.
- Maintains files, records, applications, and other data concerning volunteer program.
- Drafts, maintains, and publishes guidelines, best practices, and procedures for volunteer program.
- Coordinates volunteer recognition and appreciation events and activities.
Other
- Ongoing professional development through attendance of trainings and seminars
- Attendance at all agency staff meetings
- Ability to drive agency vehicles on a daily basis to project areas including all rural communities.
- Must be able to lift 15 pounds at times
- Other Duties as Assigned
Qualifications:
- Bachelor’s Degree or equivalent work experience.
- 2-3 years of recruitment, sales, or related experience required.
- Excellent project management and time-management skills required.
- Highest level of customer service; 3+ years required.
- Experience executing events and meetings required.
- Public-speaking and presentation experience required.
- Proficiency with Microsoft applications and Zoom.
- Experience using digital marketing resources for promotion, stewardship, and communication
- such as social media, email platforms like Outlook, and design tools like Canva.
- Familiarity with the social, cultural, and economic make-up of New Mexico.
- Excellent oral and written communication skills.
- Maintains confidentiality throughout daily operations.
- Able to maintain boundaries with clients.
- Access to a reliable automobile, valid driver’s license and automobile insurance.
- Organized, flexible, reliable team player.