Hours:  8am-5pm, some flexible hours

Condition of Employment:  Full-Time; Contingent upon funding

Responsibilities: Will administer all aspects of the organization’s volunteer program including recruiting, screening, training, and supervising volunteers in the Dona Ana and Luna County region.

Recruitment Strategy and Planning

• Work with program staff to develop a long-term strategy for recruiting volunteers based on need. 
• Build and recruit committee that actively engages current volunteers, community leaders, board of director members, and staff to assist with recruitment of prospective volunteers. 
• Create and develop sustainable and manageable internal systems for efficient and informative prospecting, onboarding, and tracking of volunteers at each site. 
• Develop an always available approach to recruitment that leverages technology such as automation, live chat, chatbots etc, easy to follow informational videos and FAQ pages. 
• Participate in presentations put together by the Outreach department to prospective organizations, companies, faith-based groups, and schools to relay our mission and volunteer recruitment opportunities. 
• Attend community-based events alongside with our Outreach Department to recruit and educate volunteers prospective responsibilities, the organization’s mission, and any upcoming events in need of volunteers. 
• Design formal or informal activities to recognize the contributions of volunteers to the organization. 

Data Analysis

• Consistently analyze, interpret, and report data, trends, challenges, and opportunities that affect the recruitment strategy. 
• Work with the CEO to track volunteer and recruitment activity. 
• Maintain volunteer database and record keeping of volunteer information and hours. 
• Interpret and maintain data to properly keep track of unique trends that can affect processes and recruitment strategies, and suggest strategic improvements. 
• Proactively review recruitment activity daily, summarize and report-out weekly, and demonstrate progress toward goals monthly. 

Team Management

• Work collaboratively with directors to determine volunteer needs within their departments/programs and assign volunteers that most closely match needs to ensure positive volunteer experiences and good internal customer service.  
• Schedules, coordinates, and assigns volunteers to appropriate departments, supervisors, and/or mentors.  
• Recruits volunteer staff to fit these roles using a variety of resources and techniques.  
• Serve as the leading point of the recruitment team, to encourage collaboration and consistent communication between all parties and offices. 
• Gathers information about each volunteer’s skills, availability, and goals; matches volunteers with appropriate opportunities based on this data.  
• Ensure the recruitment team has the tools and resources they need to be successful in their roles.  
• Regularly communicates with volunteers to ensure placement is a good fit for individual’s skills and goals. 
• Maintains files, records, applications, and other data concerning volunteer program. 
• Drafts, maintains, and publishes guidelines, best practices, and procedures for volunteer program. 
• Coordinates volunteer recognition and appreciation events and activities.  

Other

• Ongoing professional development through attendance of trainings and seminars
• Attendance at all agency staff meetings
• Ability to drive agency vehicles on a daily basis to project areas including all rural communities. 
• Must be able to lift 15 pounds at times
• Other Duties as Assigned

Qualifications:

• Bachelor’s Degree or equivalent work experience.
• 2-3 years of recruitment, sales, or related experience required. 
• Excellent project management and time-management skills required. 
• Highest level of customer service; 3+ years required. 
• Experience executing events and meetings required. 
• Public-speaking and presentation experience required. 
• Proficiency with Microsoft applications and Zoom. 
• Experience using digital marketing resources for promotion, stewardship, and communication
•        such as social media, email platforms like Outlook, and design tools like Canva. 
• Familiarity with the social, cultural, and economic make-up of New Mexico. 
• Excellent oral and written communication skills. 
• Maintains confidentiality throughout daily operations. 
• Able to maintain boundaries with clients. 
• Access to a reliable automobile, valid driver’s license and automobile insurance. 
• Organized, flexible, reliable team player.